Question 1

How do credits work?

Accepted Answer

Credits are simple - 1 credit equals 1 second of video. For example, 120 credits let you create one full-length 2-minute video. Our videos are currently limited to 2 minutes maximum length. Credits reset with each billing cycle and don't roll over, so make sure to use them each month!

Question 2

What languages are supported?

Accepted Answer

Our platform supports video creation in 29 different languages with natural-sounding AI voices. This allows you to reach a global audience with professionally localized content.

Question 3

How long does it take to generate a video?

Accepted Answer

Video generation typically takes 2-5 minutes, depending on length and complexity. This includes script generation, voice synthesis, and final video assembly. You can work on multiple projects simultaneously while others are processing.

Question 4

What happens when I run out of credits?

Accepted Answer

Don't worry about running out of credits mid-project! You can easily purchase additional credits anytime from your dashboard without changing your base subscription. Added credits are available instantly and will expire at the end of your current billing cycle.

Question 5

Can I upgrade or downgrade my plan?

Accepted Answer

Yes! You can upgrade to a higher credit tier anytime through your account settings. When you upgrade, we start a fresh billing cycle immediately - you pay the full monthly price for your new tier and get instant access to all credits. Your billing date will shift to the upgrade date, ensuring you always get full value for what you pay.

Question 6

Are there any discounts available?

Accepted Answer

Yes. Annual billing gives you 12 months of access while only paying for 9 months. This represents a 25% savings compared to monthly billing.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express, Discover) through our secure payment processor, Stripe.

Question 8

Do you offer refunds?

Accepted Answer

Yes, we offer refunds within 3 days of purchase if you've created fewer than 3 videos (this is a lifetime limit per account). To request a refund, simply use the chat widget in the bottom-right corner of your screen and our team will assist you with the process. Refunds are processed through your original payment method. Please note that after the refund is processed, your account will be deleted along with any videos you've created.

Question 9

Can I switch between monthly and yearly billing?

Accepted Answer

Yes, you can switch between monthly and yearly billing at any time. When switching to yearly billing, you'll immediately get the annual discount. Like plan upgrades, switching billing cycles starts a new billing period on the day you make the change.

Question 10

Can I cancel my subscription at any time?

Accepted Answer

Yes, you can cancel your subscription at any time. Your access and credits will continue until the end of your current billing period. Any unused credits will expire when your subscription ends.

Question 11

What happens to my videos if I cancel?

Accepted Answer

You retain access to all videos you've exported while your subscription was active. However, you'll need an active subscription to create new videos or modify existing ones.

Question 12

How can I get support?

Accepted Answer

We provide fast, personalized support through our chat widget located in the bottom-right corner of your screen. Our team is here to help you with any questions or issues you might have.

Question 13

Are watermarks removed in exported videos?

Accepted Answer

Yes, all exported videos are completely watermark-free. You get clean, professional videos that you can use anywhere without any branding or watermarks from our platform.

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